Delete your GlowTMS account

This page is for anyone with a GlowTMS sign-in, including drivers using the GlowTMS Driver app. Your carrier created your account, so there is no delete button in the app. Instead, ask in either of these two ways:

1. Ask your carrier. Your dispatcher or carrier administrator can turn off your account in GlowTMS right away and pass your deletion request to us.
2. Email us at [email protected] from the email address you sign in with. Use the subject line Delete my GlowTMS account, and include your name and the carrier you drive or work for.

We reply to confirm we received the request. If the request doesn’t come from your sign-in address, we may first confirm with you, or with your carrier, that it is really yours. We complete deletion within 30 days and email you when it is done.

What we delete

• Your sign-in account and password. After this you can no longer sign in to the app or the web.
• Your contact details on your profile: name, email and phone number.
• The locations you shared with dispatch from the app.

What your carrier may keep

A carrier has to keep business records for tax, insurance and transportation rules, usually for three to seven years. The following records belong to the carrier’s books, so they stay with the carrier after your account is deleted:

• loads you hauled, and the check-in and check-out times you recorded at stops
• delivery paperwork and receipts you sent
• settlement statements and payments
• fuel, toll and expense records

Those records keep your name as it appears on them. When your carrier no longer has to keep them, they are deleted under our Privacy Policy.

Questions

Write to [email protected]. For help with the app itself, contact [email protected].